Returns & Exchanges

At Zenbivy, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange any unworn, unwashed items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

• 3.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your receipt; your refund or exchange will be processed within 5-7 business days of arrival.